When faced with the difficulty of mapping convoluted IT topologies, successful businesses turn to ServiceNow. And, as infrastructures continue to grow, the need for improved mapping grows along with it. Even among those organizations that employ service mapping, too often the mapping solutions they depend on are insufficient to fully chart expanding infrastructures, leaving out vital data that can make a significant difference.
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Unfortunately, too many organizations still rely on outdated, inefficient manual processes to map their services. To do so effectively, IT departments need both a big-picture view of these services, as well as a detailed understanding of how they work and interact.
Managing the myriad of essential IT services found in most modern businesses is an increasingly complex task. Service mapping forgoes this outdated approach, relying instead on top-down mapping that focuses on the connections between devices and applications so that any issues or changes can be immediately identified along with their impact on the rest of the application service. This delivery method creates inventories that act as though every application and device is standalone, without making note of the connections between devices and application services. Traditionally, IT departments have relied on horizontal discovery to map IT infrastructures. Each of these works together to provide the service of creating the desired financial report. When an organization needs to generate a financial report, they employ an application service that includes computer hardware, web server, application server, databases, middleware, and network infrastructure components. One example of an application service is financial reporting. An application service is defined as a group of connected applications and hosts configured to operate together, to provide a specific service to an organization or end-user. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.Service mapping is a way of more clearly understanding application services. in the United States and/or other countries. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. Combining ITSM and ITOM in a single cloud platform can help you be more proactive in executing your business operations. Managing your IT systems doesn’t have to be difficult. As businesses continue to innovate to meet the needs of both customers and employees, shifting to one platform for all IT management can help you keep up with demands.Ĭheck out our Automate IT service delivery webinar to learn how you can scale your IT needs and reduce outages. Speed and agility are crucial in today’s marketplace. Watch our Gain visibility across the enterprise with ITSM and ITOM webinar to learn how ITSM and ITOM can help you drive down costs and stay competitive.
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Watch our Breaking down the siloed web of legacy IT tools webinar to learn how to empower your IT team with a single cloud system.ĭo you find your IT management is costly, chaotic, and inefficient? Adopting a cloud system that spans both ITSM and ITOM can help you gain quick results and lower incident rates. ServiceNow Predictive AIOps, part of ITOM, can help you automate issue identification and reduce MTTR to achieve your targeted key performance indicators. In our WellStar Health overhauls their CMDB webinar, learn how a single source of IT truth helped the organization save 26 days in root cause analysis and decrease mean time to repair (MTTR) by 25%.Īs company demands continue to increase, shifting from legacy IT tools to the cloud can keep your business running smoothly.
WellStar Health wanted to optimize its operations to deliver world-class experiences for both customers and employees.
ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service.ĭiscover four benefits of combining ITSM and ITOM in these ServiceNow webinars: With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes.Ĭombining IT Service Management ( ITSM) and IT Operations Management ( ITOM) can help you prioritize operations efficiency while delivering the best service to your employees. IT management can be costly and time-consuming without streamlined processes and systems to support your business goals.
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